A Study on TNQA Business Excellence as Framework for High-tech Industry toward to Implement TQM
Facing the challenges of globalization and economic reform, high-tech industries have increasingly engaged in quality-differentiated market competition. This study employs the Taiwan National Quality Award (TNQA) business excellence framework as a measurable basis for investigating the importance of total quality management (TQM) and analyzes its influence on firm competitiveness. This study adopts a modified Delphi method to identify seven dimensions that include sub-measuring factors before conducting the Analytic Hierarchy Process (AHP) to identify the 16 most critical measurement factors for evaluating the competiveness of the high-tech industry. The findings of this study indicate that the TNQA business excellence framework comprises the major measuring factors for developing TQM. The attention and proactive involvement of top management are the most crucial success factors for high-tech firms within the TQM framework. In addition, firms should focus on a customer-oriented market strategy to strengthen their competitiveness. The results of this study imply that high-tech firms should collaborate closely with administrative departments and line business units to achieve their business aims. Finally, managers of high-tech firms can use the findings of this study to determine a direct path to TQM success.