The Impact of Different Types of Medical Experiences on the Relationship between Healthcare Providers and Patients
The study adopted the Strategic Experiential Modules to explore the impact of different experiences on the relationship between healthcare providers and patients in the outpatient services context. We applied a cross-sectional design and adopted questionnaire survey approach to measure different types of medical experiences, patient-physician relationship quality, and patient-hospital relationship quality. This study aimed at the outpatients of a Regional Teaching Hospital in South Taiwan. During the process of data collection, 500 questionnaires were valid and the response rate was 66.49%. After testing the reliability and validity of research data, we used descriptive analysis, correlation analysis, confirmatory factor analysis and multiple regression analysis to do further analysis. Results showed that perceptions of feel and relate experience had significantly positive influence on patient-physician relationship quality, and perception of feel experience had the biggest influence. Perception of feel, relate experience and the importance of sense experience also had significantly positive influence on patient-hospital relationship, moreover, perception of relate experience had the biggest influence. Perceptions of feel experience and relate experiences both are the “common influence factors” that affect the patient-healthcare provider relationship quality. We suggest that hospital administrators could combine feel experience and relate experience while setting up strategies to create better relationship with patients.