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| 中文篇名 |
每日偽裝情緒的負面效應：探討服務人員每日表層演出對其職家衝突與身心健康的影響以及員工協助方案的緩衝效果 免費試閱 | |
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| 英文篇名 |
The Negative Impacts of Daily Faking Emotions: Exploring the Buffering Effects of Employee Assistance Programs on The Relationships between Daily Surface Acting, Work-to-Family Conflict, and Somatic Health | |
| 作者 | ||
| 中文摘要 |
在服務過程中，當服務人員每天以偽裝情緒的方式服務顧客時（即表層演出），對其身心所造成的負面影響遠比深層演出更為深遠。因此，本研究以表層演出為主軸，探討服務人員每日表層演出是否會影響其每日的職家衝突、身心健康狀況；並以工作要求—資源模式為基礎，加入員工協助方案為干擾變數，探討企業可否透過實施員工協助方案減緩表層演出對員工造成的負面效應。 | |
| 英文摘要 |
Emotional labor is the process that employees manage their emotions in order to display required emotions. However, engaging in surface acting would lead to more harmful physical and mental effects than deep acting. Based on the theory of Job Demands-Resources Model, this study examined the daily relationships between surface acting, work-to-family conflict and somatic health. Also, this study explores whether Employee Assistance Program buffers the detrimental impacts of daily surface acting. | |
| 關鍵詞 |
身心健康、表層演出、員工協助方案、職家衝突、somatic health、surface acting、employee assistance program、work-to-family conflict | |
| 刊名 | ||
| 期數 | ||
| 起訖頁 |
091-129 | |
| 出版單位 | ||
| DOI | ||
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